Terms & Conditions

Please note that as of 23 June 2021 these Terms and Conditions have been amended and the provisions of clause 7 and 8 have been amended.
These terms and conditions govern the use of the Newsstand subscription service.
The terms of this agreement (“Terms and Conditions”) govern the relationship between you, your chosen billing service provider (Vodacom (Pty) Ltd, Samsung SA (Pty) Ltd or Thumbtribe Trading (Pty) Ltd and their respective affiliates) (“the Billing Partner”) and Thumbtribe Trading (Pty) Ltd (“Thumbtribe”)(and its respective affiliates (collectively hereinafter “Newsstand” or “Us” or “We”) regarding your use of the Newsstand Subscription Service.
Thumbtribe has agreements with a variety of publishers and distributors (“Content Providers”) to provide the content defined in clause 1 below.
Description of the Subscription Service
1. Subscribers will be provided with unlimited access to a catalogue of magazines and newspapers from local and international Content Providers. Magazines and newspapers are accessed via a web reader on smartphone, tablet or PC.
2. A subscription fee of R3 per day or R90 per month is payable on a recurring basis for this Subscription Service.
3. The Newsstand Subscription Service is offered on a promotional basis and may be withdrawn from the market or changed at any time and at Billing Partner / Thumbtribe’s discretion.
4. The subscriber may cancel this service at any time without contractual penalty. If the subscriber does not cancel the service, it will endure on a daily basis until cancellation is received by Billing Partner / Thumbtribe.
Newsstand Content
1. Newsstand content is provided by a variety of local and international publishers. The sources and publications made available may be amended from time to time.
2. A limited back issue catalogue will also be made available to subscribers.
3. A working internet connection is required in order to consume content via the web reader. The subscriber should ensure they have sufficient data to read online.
Duration and Termination
1. The Subscription Service will endure on a day-to-day basis from the start date 24th April 2020 until the promoter in its sole and absolute discretion elects to discontinue the promotion. The subscriber may cancel at any time during this term, without penalty. The subscriber is responsible for ensuring that cancellation of service is actioned in accordance with clause 5 below.
2. Should the subscriber incorrectly complete the cancellation process, Billing Partner and Thumbtribe will not be liable for any additional costs or compensation due to the error.
3. The subscriber acknowledges that Billing Partner / Thumbtribe may terminate this agreement by written notice, including email, and without liability in the event of the termination of its agreement with a Publisher or an upstream licensee relevant to the provision of any connectivity service.
Payment and Terms
1. Where the Billing Partner is a mobile network, the subscription fee will be deducted in full from the subscriber’s airtime balance on a daily basis from the date that the subscriber subscribes to the Newsstand subscription service.
2. Where billing is by credit card the subscription fee will be deducted in full from the subscriber’s credit card balance on a monthly basis from the date that the subscriber subscribes to the Newsstand subscription service.
How to Stop the Recurring Subscription
1. To cancel the subscription if billing is executed via the subscriber’s Vodacom airtime balance: dial *135*997#. Select option 1 to view the services to which the subscriber is subscribed. Select the Newsstand option to unsubscribe and select option 1 to accept. The subscriber will receive a confirmation message and SMS notification confirming the Newsstand subscription has been successfully cancelled; or,
2. If billing is executed via the subscriber’s Vodacom airtime balance or via credit card, login to the subscriber’s existing Newsstand account https://samsung.newsstand.co.za/signin and use the menu links to navigate to the My Account page. Click the Unsubscribe button to cancel.
Customer Support
1. For Vodacom billing queries, dial 082 135 (free from your Vodacom SIM).
2. For credit card billing queries, email subs@thumbtribe.biz.
3. For any other queries related to the Newsstand Subscription Service, email subs@thumbtribe.biz.
Disclaimer and Limitation of Liability
1. Thumbtribe is a member of WASPA and is bound by the WASPA Code of Conduct. Customers have the right to approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure. Thumbtribe may be required to share information relating to a service or a customer with WASPA for the purpose of resolving a complaint. WASPA website: www.waspa.org.za
2. Newsstand is a subscription service charged at R3/day or R90/month. By using the service you agree that you are 18 years or older and have the bill payers' permission. Compatible handsets only. To unsubscribe dial *135*997# or visit the My Account page (see clause 5. above). For help dial 082 135 (see clause 6. above). By using the service you agree to receive promotional material relating to this and similar services. To opt out, visit the My Account page and update your communication preferences.
3. Service provided by Billing Partner and Thumbtribe, 4 Umvumvu Drive, Simbithi, Ballito 4390.
4. This service must not be used:
  1. to intentionally engage in illegal conduct,
  2. to knowingly create, store or disseminate any illegal content,
  3. to knowingly infringe copyright,
  4. to knowingly infringe any intellectual property rights, or
  5. to send spam or promote the sending of spam
5. We have the right to suspend or terminate the services of any customer who does not comply with these terms and conditions or any other related contractual obligations, and we have the right to take down any content (hosted as part of the service) that it considers illegal or for which it has received a take-down notice.
6. Thumbtribe and Billing Partner accept no liability for any loss or damage to the property or equipment of the subscriber arising out of the provision of the product.
7. Application for and use of the subscription service and the coupons are at the sole risk of the subscriber.
8. The customer is solely responsible for all actions authenticated by credentials associated with their account(s).
9. Thumbtribe and Billing Partner accept no liability for any loss or damage suffered by subscribers as a result of unauthorised use of the subscriber’s credentials.
Protection of Personal Information and Direct Marketing
1. Vodacom, Samsung and Thumbtribe are committed to protecting the subscriber’s privacy and ensuring that their personal information is protected in accordance with data protection legislation and regulation in South Africa, including but not limited to the Protection of Personal Information Act 4 of 2013 (POPIA). Without limiting the generality of this commitment, these parties will:
  1. Only collect personal information as is necessary to provide the Newsstand Service, including offering other products and services that may be of interest.
  2. Only process collected personal information for this purpose.
  3. Only transfer personal information where required for the provision of the Service and only then where an agreement is in place with the transferee to ensure continued compliance with POPIA.
  4. Take industry standard measures to secure personal information in their possession.
  5. Delete personal information where it is no longer required.
  6. Otherwise only release personal information where under a legal obligation to do so.
2. The subscriber consents to the processing of his or her personal information as outlined above.